Refund policy

Refund Policy

Last Updated: Septemeber 1, 2026

At Paris Elixir, we stand behind the quality of our formulas and want you to feel completely confident in your daily routine. Because individual results with dietary supplements can vary based on consistency and hydration, we have designed a fair and straightforward return policy.

90-Day Money Back Guarantee

We offer a 90-day return window from the date your order is delivered. If you are not completely satisfied with your experience, you are eligible to request a return or exchange within this timeframe.

Eligibility for Returns

To ensure smooth processing, items fall into two categories:

  • Unopened Boxes: Any full, unopened container of Digestive Balance in its original packaging is 100% eligible for a full refund of the purchase price (excluding original shipping costs).

  • Opened Boxes / First-Time Trials: We understand it takes a few days for your body to adjust to a new fiber routine. If you have opened a box, tried a few sachets, and feel the product isn’t the right fit for you, please reach out to our support team. We handle opened-product feedback on a case-by-case basis to ensure you are taken care of.

How to Initiate a Return

To start a return, please follow these simple steps:

  1. Email Us: Contact our support team at hello@pariselixir.com with your order number and the reason for your return.

  2. Get Instructions: Our team will provide you with the correct return shipping address and instructions within 24–48 business hours.

  3. Ship the Item: Safely pack and ship the item back to us. (Note: Customers are responsible for return shipping costs unless the item arrived damaged or defective).

Refunds & Processing Time

  • Once your return is received and inspected at our facility, we will send you an email notification to confirm receipt.

  • If approved, your refund will be automatically processed, and a credit will be applied to your original method of payment (credit card, Apple Pay, etc.) within 5–7 business days.

  • Please note that processing times can vary depending on your bank or credit card provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, crushed during transit, or if you received the wrong item, we will make it right immediately.

  • Please take a quick photo of the damaged package or product and email it to hello@pariselixir.com within 48 hours of delivery.

  • We will send a replacement free of charge right away.

6. Late or Missing Refunds

If you haven’t received a refund after 7 business days from approval:

  1. Check your bank account or credit card statement again.

  2. Contact your bank or card issuer, as it often takes time before an official refund is posted.

  3. If you’ve done all of this and still have not received your refund, reach out to us at support@pariselixir.com.

Need help? We’re always here for you. Drop us a line at hello@pariselixir.com and our team will get back to you swiftly.